Frequently Asked Questions

How Long Does It Take for My Orders to Arrive?

If you place your order before 12PM on weekdays, we dispatch it the same business day. Delivery takes between 2 days to 2 weeks depending on your location and chosen shipping method.

What Payment Methods Do You Accept?

We accept electronic payments via bank transfer or PayID.

How Can I Track My Order?

We ship using Australia Post Express. Once shipped, a tracking number will be emailed to you. Track your order here:Australia Post Tracking Page.

What Should I Do If My Order Isn’t Moving?

If your tracking shows the parcel was scanned but hasn’t moved, visitFind a Missing Item orAustralia Post Help to open a case.

Do You Offer Pick Up Service or In-Store Shopping?

No, we do not offer any in-store shopping or pickup service. All orders are shipped directly to your address.

How Does the Delivery via Uber Work?

1. Place Your Order: Choose your vapes and proceed to checkout.
2. Request Uber Delivery: Leave a note at checkout asking for “Uber Delivery”.
3. Cost Calculation: We calculate the delivery fee based on your location using Uber Package Service.
4. Fast Drop-Off: After confirming and paying, we send your order via Uber – typically delivered within the hour (subject to availability).

How Can I Contact Support?

<p “=””>Email us at Sales@uvapesaustralia.com.au or call us directly at

Where Can I Read Customer Reviews?

Check out over 500 reviews on our Google Business Page.

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